How do I sign up or sign in to 10 play?
Once you have signed up to 10 play, a verification email will then be sent to you by Network 10 titled 'Verify Your Account'. Once you open your email and click 'Verify Account' you will be taken to the 10 play homepage. From here, head to your favourite show to start watching!
Why can't I sign in?
Double-check your username and password. Try resetting your password. If you’re still having issues please click on the blue Contact Us button on the bottom right of this page then select 10 play | Accounts and memberships | I can't sign in and complete your details in the boxes below.
I’ve never had any issues with my password. Why am I being asked to update my password?
In switching platform providers, we’ve also increased account security. This includes having a more secure password making it harder for anyone else to access your details).
Why am I being asked to log in again?
You may have noticed a new 10 Play site. It’s fresher and the user experience is smoother as we’ve switched platform providers. In making the switch, all users are required to login to the new system. But don’t worry, you just need to login once and you should stay logged in after that.
I want to change my 10 play password
When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Settings scroll to the bottom of the page where you can update your password.
I've forgotten/lost my password
No problem! Head over to our 10 play sign in page and click ‘Forgotten your Password?’. Enter your email address and click ‘Request Password’. We’ll email you a link to reset your password.
Can’t see the email? Check your junk folder! Once you have the email, click on the link and you will be directed to the 10 play website where you can update your password to something you’ll remember.
I want to change my 10 play details
When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile scroll to the bottom of the page where you can update your password.
The minimum information requirements are email, password, first name, last name, gender, month and year of birth, postcode and favourite genre.
How do I change the email address associated with my 10 play account?
If you would like to chnage your email address please go to this link: https://helpdesk.tenplay.com.au/support/home and click the blue 'Contact Us' button on the bottom right of the screen so that a customer representative can help you.
How do I manage my Newsletters and Subscriptions?
When you’re signed into 10 play head over to your Account Profile and go to the subscriptions tab to manage your newsletters, subscriptions and what you receive information about.
What do I do if I can't find my verification email?
We are aware that some users are not receiving the verification email and are working to resolve this issue as soon as
If you can't see the verification email, double check your junk or spam folder, as some email providers may block these emails.
If the verification email hasn't landed in your junk or spam folder, please click on the blue Contact Us button on the bottom right of this page then select 10 Play | Accounts and Memberships | I can't verify my email and provide us with the email address that you need verified. We will then get this verified for you as soon as possible.
How do I deactivate my 10 play account?
When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile, scroll down to the bottom and you’ll find the “Delete My Account” link.
What is my personal information used for?
When I register, it says my email has already been used
If you have signed up previously, we will have recorded your email as a unique identifier so we know that you are you. If you have forgotten your password, please see the reset password question. If your issue is still unresolved please click on the blue Contact Us button on the bottom right of this page and our team can investigate this for you.
Why do I need to accept the terms and conditions?
This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.