How do I sign up or sign in to 10 play?
Here is what each step looks like below:
Once you have signed up to 10 play, a verification email will then be sent to you by Network 10 titled 'Verify Your Account'. Once you open your email and click 'Verify Account' you will be taken to the 10 play homepage. From here, head to your favourite show to start watching!
What do I do if I can't find my verification email?
We are aware that some users are not receiving the verification email and are working to resolve this issue as soon as
If you can't see the verification email, double check your junk or spam folder, as some email providers may block these emails.
If the verification email hasn't landed in your junk or spam folder, please submit a ticket and provide us with the email address that you need verified. We will then get this verified for you as soon as possible.
I'd like to change my email
Our IT team has advised that 10 Play now has the functionality to allow users to change their email address themselves on their profile, that way the process is a lot quicker for you! Just follow the steps given here:
1. To update your email you will need to go to our website 10play.com.au and sign in using the email address that you would like to be updated.
2. Once signed in, please click on your name in the top right and click on My TV.
3. Make sure you are in Account and scroll down to where it says email. Delete the email address and replace it with the new email address then click update.
4. You will receive a successful email change notice on your old email
5. You will also receive a verification email on your new email. Kindly verify yourself again to enjoy uninterrupted access to 10 Play platform
If you're still having trouble changing your email - please submit a ticket.
When I register, it says my email has already been used
If you have signed up previously, we will have recorded your email as a unique identifier so we know that you are you. If you have forgotten your password, please follow the reset password instructions here. If your issue is still unresolved please submit a ticket and our team can investigate this for you.
I’ve never had any issues with my password. Why am I being asked to update my password?
In switching platform providers, we’ve also increased account security. This includes having a more secure password making it harder for anyone else to access your details).
Why am I being asked to log in again?
You may have noticed a new 10 Play site. It’s fresher and the user experience is smoother as we’ve switched platform providers. In making the switch, all users are required to login to the new system. But don’t worry, you just need to login once and you should stay logged in after that.
I want to change my 10 play details
1. Sign into 10 play, click your name or email displayed in the top right of the screen and select
2. Navigate tosettings
3. You may now update your details (except email) under 'My Details'
The minimum information requirements are email, password, first name, last name, gender, month and year of birth, postcode and favourite genre.
How do I change the email address associated with my 10 play account?
If you would like to change your email address please submit a ticket so that a customer representative can help you.
How do I manage my Newsletters and Subscriptions?
When you’re signed into 10 play head over to your Account Profile and go to the subscriptions tab to manage your newsletters, subscriptions and what you receive information about.
How do I deactivate my 10 play account?
When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile, scroll down to the bottom and you’ll find the “Delete My Account” link.
What is my personal information used for?
Why do I need to accept the terms and conditions?
This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.