We've made some changes to remove the social sign in on 10, so you may be prompted to set up a new password. 

However, if you signed up for 10 using a social account and still haven't gone through the process of creating your own password, you’ll need to set one up to be able to access 10. 

To do this, just enter the email address of your connected Facebook or Google account and click ‘Next’. 

On the below screen, click ‘Set Up New Password’.

An email will then be sent with instructions on how to set up your new password. This can take up to a minute. If you still haven’t received the email, check your junk or spam folder, or try adding noreply@membership.10play.com.au to your safe senders list. Once you’ve done this, click the ‘Resend Email’ button. 

When you click on the link in the email, you’ll be taken to 10 to set up a new password.  Enter a new password that meets 3 of the 4 requirements and click ‘Update Password.’ 

You’re all set. Now just login using your email and new password and enjoy the best of 10. 

 
If you’re still having any trouble signing in, please submit a ticketand let us know what step you were able to get up to so that we can help further.