HELP DESK

What is 10 play?

10 play is Network Ten’s multi-platform catch up TV and video portal that includes all 10, 10 Bold and 10 Peach shows; plus news, sport and our TV Guide in the one destination.

How do I find my favourite shows?

There are several options when it comes to locating your favourite show. There are often links from the 10 play homepage that go straight to your favourite show site, keep an eye out there. Also, if you can’t find your show or episode on the homepage, check out our Browse Shows page or simply type the name of your show into the search box located in the top right hand corner of the 10 play website.

Where can I access 10 play?

You can access 10 play on a variety of different platforms which will continue to grow so watch this space! Check out our 10 play apps page for information on all the platforms we are on.

Computers on the web:
PC, Mac or Linux with:
Firefox version 23 and up
Chrome version 30 and up
Safari version 8 and up
Internet Explorer version 11 and up

How do I use the TV Guide on 10 play?

Start by heading over to the TV Guide at tenplay.com.au/tv-guide

10 play will make the best guess about your location based on your IP address but sometimes we can get it wrong. To change the TV region, and see what’s on in your area, use the dropdown in the blue banner.

You can browse through the guide 1 week into the future and 1 week into the past which allows you to Set TV Reminders on future episodes of all channels and find catch up TV available on past episodes of Network Ten shows.

The 10 play TV Guide has some neat features which include quick views of shows on in the Morning, Afternoon, Evening and Early Hours.

You can also personalise your TV Guide if you are a 10 play member! That allows you to choose which channels you see in the guide. But you can still flick back to all the channels via the “Full Guide” tab.

I can’t see other FreeView channels or Foxtel

By default the TV Guide only shows the times for Network Ten channels. Push the “FreeView” or “Foxtel Satellite” headings below TEN, ONE and ELEVEN and they’ll expand for you. Good to go!

I can’t find what I’m looking for in the guide

Try searching the full TV Guide via the search field in the blue banner. It will return the episodes times for your show on all channels.

How do I set a TV Reminder for my favourite shows?

You will need to have a 10 play account and be logged in. Once you’re logged in there are a few ways to set a TV Reminder for a show:

1. Find your TV show in the TV guide, click on the title and then click the 'Add TV Reminder' button

2. Visit the show page for your TV show and click the 'Remind Me' button in the show page header

What is “Track” show?

Tracking a show means you will be notified when new episodes of your show are available online for catch up, we’ll automatically add them to your playlist for you too. And when they are expiring, we’ll send you a reminder so you don’t miss out. Tracking a show also sets recurring TV Reminders. You can manage these settings via My TV on 10 play. You can track a show from a show page by clicking the “Track” button. You’ll need to be signed in to use the Track Show function.

How do I add a show to my watchlist? 

Just click 'watch later' on the episode you're watching and all your videos will be waiting for you in your Watchlist

How to I manage my tracked shows, tracked show TV reminders and watchlists?

My TV is the best place to start. Here you can manage your watchlists and tracked shows online episode and TV reminders. If you need to get into more detail, the Account Settings and Notification Settings are the next stop.

What is 10 play Trending?

10 play Trending is breaking news, latest scoops and hottest highlights. It’s the blog that keeps you in the know on all things Network 10.  From what to watch and when to watch it, to behind the scenes developments on your favourite 10, 10 Bold and 10 Peach shows and what’s on broadcast and digital. You can follow the 10 play Trending on Facebook, Twitter and Instagram.

I want to work at Network 10, where do I start looking?

That’s great news. We recommend you visit our careers page and look at what’s available.

What song is on your ad for my favourite show?

The team who make our show promos definitely have an ear for a catchy tune! However, most of the music in our ads is just for use in commercials – it isn't available to buy. Sorry!

How do I know what your official Facebook Pages are for a show?

Many of our shows have official Facebook Pages run by Network 10. We will have a link to these from our website on the show page. We also list them in our “Favourite Pages” on our official certified Facebook Pages.

Contact us

For issues or questions concerning any of our competitions, please email our competitions team, competitions@networkten.com.au

For membership related issues (inability to login, forgotten passwords etc) please email our Membership team, memberships@networkten.com.au

If your questions are unrelated to the above and not already answered within this FAQ page, please email your enquiry to Contact Us, contactus@networkten.com.au