Frequently Asked Questions MENU
10 play account

How do I sign up or sign in to 10 play?

Sign into 10 play site by visiting our sign in page. If you're not already a 10 play member, head over to our sign up page to create an account using your email and password. Easy!


Once you have signed up to 10 play, a verification email will then be sent to you by Network 10 titled 'Verify Your Account'. Once you open your email and click 'Verify Account' you will be taken to the 10 play homepage. From here, head to your favourite show to start watching!

Why can't I sign in?

Double-check your username and password. Try resetting your password. If you’re still having issues please click on the blue Contact Us button on the bottom right of this page then select 10 play | Accounts and memberships | I can't sign in and complete your details in the boxes below. 


I’ve never had any issues with my password. Why am I being asked to update my password?

In switching platform providers, we’ve also increased account security. This includes having a more secure password making it harder for anyone else to access your details).


Why am I being asked to log in again?

You may have noticed a new 10 Play site. It’s fresher and the user experience is smoother as we’ve switched platform providers. In making the switch, all users are required to login to the new system. But don’t worry, you just need to login once and you should stay logged in after that.


I want to change my 10 play password

When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Settings scroll to the bottom of the page where you can update your password.

I've forgotten/lost my password

No problem! Head over to our 10 play sign in page and click ‘Forgotten your Password?’. Enter your email address and click ‘Request Password’. We’ll email you a link to reset your password.
Can’t see the email? Check your junk folder! Once you have the email, click on the link and you will be directed to the 10 play website where you can update your password to something you’ll remember.

I want to change my 10 play details

When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile scroll to the bottom of the page where you can update your password.

The minimum information requirements are email, password, first name, last name, gender, month and year of birth, postcode and favourite genre.

How do I change the email address associated with my 10 play account?

If you would like to chnage your email address please go to this link: https://helpdesk.tenplay.com.au/support/home and click the blue 'Contact Us' button on the bottom right of the screen so that a customer representative can help you. 


How do I manage my Newsletters and Subscriptions?

When you’re signed into 10 play head over to your Account Profile and go to the subscriptions tab to manage your newsletters, subscriptions and what you receive information about.


What do I do if I can't find my verification email?

We are aware that some users are not receiving the verification email and are working to resolve this issue as soon as 

possible. 

If you can't see the verification email, double check your junk or spam folder, as some email providers may block these emails. 

If the verification email hasn't landed in your junk or spam folder, please click on the blue Contact Us button on the bottom right of this page then select 10 Play | Accounts and Memberships | I can't verify my email and provide us with the email address that you need verified. We will then get this verified for you as soon as possible.  


How do I deactivate my 10 play account?

When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile, scroll down to the bottom and you’ll find the “Delete My Account” link.

What is my personal information used for?

Your personal information is kept secure and is used only for the use on the 10 play website. We abide by the National Privacy Principles. Please review our Privacy Policy for further details.

When I register, it says my email has already been used

If you have signed up previously, we will have recorded your email as a unique identifier so we know that you are you. If you have forgotten your password, please see the reset password question. If your issue is still unresolved please click on the blue Contact Us button on the bottom right of this page and our team can investigate this for you.

Why do I need to accept the terms and conditions?

This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.

Competitions

Did I win this competition?

When you enter a competition, the Terms and Conditions will outline when the winners are drawn and how they are contacted. You can also find the Terms and Competitions and the recent winners names on the WIN page

I am encountering issues when trying to enter a competition. What do I do?

Please click on the Contact Us button on our help desk page: https://helpdesk.tenplay.com.au/support/home and select 10 play | Competitions so that we can investigate your issue further.

I can’t access this competition on Facebook

Most competitions on Facebook need to be loaded on a computer, not a mobile device, in order to work. If you’re having issues, consider using a different browser and letting the page fully load. If you’re still having issues, please click on the Contact Us button on our help desk page: https://helpdesk.tenplay.com.au/support/home and select 10 play | Competitions.  In the description please outline what competition you’re trying to enter, what page it is on and what browser you are using and we can look into the issue for you.


Why do I need to sign-in to the 10play app?

Hi! You’ve probably noticed that you now have to sign in to your account to watch Live TV and catch up on full episodes (except for Kids shows). Why’s that, then? Short answer: a better experience. Longer: it allows us to personalise 10 play to your preferences to give you more of what you want, how you want it (think ‘one site fits you’, not just ‘one site fits all’).


Sign In using Social

If you signed up for 10 play using a social account previously, you’ll need to set-up a new password. Just enter the email address of your connected Facebook or Google account and click ‘Next’. 

 

On the below screen, click ‘Set Up New Password’. 

  

An email will then be sent with instructions on how to set-up your new password. This can take up to a minute. If you still haven’t received the email, check your junk or spam folderor try adding noreply@membership.10play.com.au to your safe senders list. Once you’ve done this, click the Resend Email button. 

When you click on the link in the email, you’ll be taken to 10 play to set-up a new password.  Enter new password that meets 3 of the 4 requirements and click ‘Update Password. 

 

You’re all set. Now just login using your email and new password and enjoy the best of 10play. 

 
If you’re still having any trouble signing in, please click the Contact Us widget on the bottom right-hand side of this page.

 

Unsubscribe from web push notifications and emails

How to unsubscribe from web push notifications: 

 

You can unsubscribe from push notifications through the settings in your browser by following the below steps. Please note that these steps may vary and change between browsers and software updates. 

 

  1. Open your web browser 

  1. Visit 10play.com.au 

  1. Look for the “lock” symbol on the address bar and click on it 

  1. A dialogue box will open 

  1. Find “Notifications” and click on the dropdown menu and select “Block” 

  1. Reload the web page and you will be unsubscribed from 10 play web push notifications.  

 

Google Chrome: 

  • Click the drop-down box and select “Block” 

  • Reload the web page and you will be unsubscribed from push notifications 

 

 

 

 

Unsubscribe from push notifications by browser: 

 

 

 

 

How to unsubscribe from Apple iOS push notifications: 

 

 

IMPORANT NOTE: Settings can vary by phone/device as well as version. For more information, please visit the Apple help page here 

 

You can unsubscribe from iOS push notifications through your device settings by following the below steps. Please note that these steps may vary and change between browsers and software updates. 

 

  1. Open “Settings” app 

  1. Navigate to “Notifications” 

  1. Select “10 play” 

  1. Toggle-off “Allow Notifications” 

  1. You will be unsubscribed from iOS push notifications from 10 play 

 

 

 

How to unsubscribe from Android push notifications: 

 

IMPORANT NOTE: Settings can vary by phone/device. For more info, contact your device manufacturer. For more information, please visit the Google Android help page here 

 

You can unsubscribe from iOS push notifications through your device settings by following the below steps. Please note that these steps may vary and change between browsers and software updates. 

 

  1. Open “Settings” app 

  1. Navigate to “Notifications” 

  1. Select “10 play” 

  1. Toggle-off “Allow Notifications” 

  1. You will be unsubscribed from iOS push notifications from 10 play 

 

 

 

How to unsubscribe from 10 play emails 

 

You can unsubscribe from 10 play email by following the below steps:

 

Unsubscribe on the 10 play website: 

 

  1. Open your web browser 

  1. Visit 10play.com.au 

  1. Sign in to your account and navigate to “My TV” 

 

  1. Navigate to “Emails” 

 

 

  1. You will see a list of the email subscription groups you currently belong to 

  1. Remove the subscription group(s) you wish to unsubscribe from by clicking on the ‘X’ 

 

 

  1. If you wish to unsubscribe from all 10 play marketing emails, you can click on the “Unsubscribe From All” button 

 

 

  1. You will be unsubscribed from those specified 10 play marketing emails. Please allow some time for these changes to take effect (up to 48 hours) 

  1. Please note that we may still send you emails for mandatory account communications where required. 


 

 

 

Unsubscribe from a 10Play email footer 

 

  1. Navigate to the footer on a 10Play email 

  1. Click on “Unsubscribe” 

 

  1. Your browser will open and display a list of subscription groups you currently belong to 

  1. Remove the subscription group(s) you wish to unsubscribe from by clicking on the ‘X’ 

 

 

  1. If you wish to unsubscribe from all 10 play marketing emails, you can click on the “Unsubscribe From All” button 

 

 

  1. You will be unsubscribed from those specified 10 play marketing emails. Please allow some time for these changes to take effect (up to 48 hours) 

  1. Please note that we may still send you emails for mandatory account communications where required