HELP DESK

How do I sign up or sign in to 10 play?

Sign into 10 play site by visiting our sign in page. If you're not already a 10 play member, head over to our sign up page to create an account. You can use Facebook and Google+ for the most social 10 play experience or just the traditional email and password. Easy!

You can link your social accounts down the track if you sign up using email. Just head to your Account Profile

Once you have signed up to 10 play, a verification email will then be sent to you by Network 10 titled 'Verify Your Account'. Once you open your email and click 'Verify Account' you will be taken to the 10 play homepage. From here, head to your favourite show to start watching!

Why can't I sign in?

Double-check your username and password. Try resetting your password. If you’re still having issues please click on the blue Contact Us button on the bottom right of this page then select 10 play | Accounts and memberships | I can't sign in and complete your details in the boxes below. 

What do I do if I can't find my verification email?

We are aware that some users are not receiving the verification email and are working to resolve this issue as soon as 

possible. 

If you can't see the verification email, double check your junk or spam folder, as some email providers may block these emails. 

If the verification email hasn't landed in your junk or spam folder, please click on the blue Contact Us button on the bottom right of this page then select 10 Play | Accounts and Memberships | I can't verify my email and provide us with the email address that you need verified. We will then get this verified for you as soon as possible.  

I’ve never had any issues with my password. Why am I being asked to update my password?

In switching platform providers, we’ve also increased account security. This includes having a more secure password making it harder for anyone else to access your details).

Why am I being asked to log in again?

You may have noticed a new 10 Play site. It’s fresher and the user experience is smoother as we’ve switched platform providers. In making the switch, all users are required to login to the new system. But don’t worry, you just need to login once and you should stay logged in after that.

I want to change my 10 play password

When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Settings scroll to the bottom of the page where you can update your password.

I've forgotten/lost my password

No problem! Head over to our 10 play sign in page and click ‘Forgotten your Password?’. Enter your email address and click ‘Request Password’. We’ll email you a link to reset your password.
Can’t see the email? Check your junk folder! Once you have the email, click on the link and you will be directed to the 10 play website where you can update your password to something you’ll remember.

I want to change my 10 play details

When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile scroll to the bottom of the page where you can update your password.

The minimum information requirements are email, password, first name, last name, gender, month and year of birth, postcode and favourite genre.

How do I change the email address associated with my 10 play account?

If you would like to chnage your email address please go to this link: https://helpdesk.tenplay.com.au/support/home and click the blue 'Contact Us' button on the bottom right of the screen so that a customer representative can help you. 

How do I manage my Newsletters and Subscriptions?

When you’re signed into 10 play head over to your Account Profile and go to the subscriptions tab to manage your newsletters, subscriptions and what you receive information about.

How do I deactivate my 10 play account?

When you’re signed into 10 play you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile, scroll down to the bottom and you’ll find the “Delete My Account” link.

What is my personal information used for?

Your personal information is kept secure and is used only for the use on the 10 play website. We abide by the National Privacy Principles. Please review our Privacy Policy for further details.

When I register, it says my email has already been used

If you have signed up previously, we will have recorded your email as a unique identifier so we know that you are you. If you have forgotten your password, please see the reset password question. If your issue is still unresolved please click on the blue Contact Us button on the bottom right of this page and our team can investigate this for you.

Why do I need to accept the terms and conditions?

This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.

Did I win this competition?

When you enter a competition, the Terms and Conditions will outline when the winners are drawn and how they are contacted. You can also find the Terms and Competitions and the recent winners names on the WIN page

I am encountering issues when trying to enter a competition. What do I do?

Please click on the Contact Us button on our help desk page: https://helpdesk.tenplay.com.au/support/home and select 10 play | Competitions so that we can investigate your issue further.

I can’t access this competition on Facebook

Most competitions on Facebook need to be loaded on a computer, not a mobile device, in order to work. If you’re having issues, consider using a different browser and letting the page fully load. If you’re still having issues, please click on the Contact Us button on our help desk page: https://helpdesk.tenplay.com.au/support/home and select 10 play | Competitions.  In the description please outline what competition you’re trying to enter, what page it is on and what browser you are using and we can look into the issue for you.

Hi! You’ve probably noticed that you now have to sign in to your account to catch up on full episodes (except for Kids shows). Why’s that, then? Short answer: a better experience. Longer: it allows us to personalise 10 play to your preferences to give you more of what you want, how you want it (think ‘one site fits you’, not just ‘one site fits all’).