Troubleshooting

FAQs

• How can I access the App Info screen?
• 10 thinks I'm in the wrong state - how do I change it?
• Continue Watching
• How do I adjust the video quality on 10?

Streaming on 10

• How do I disable VPN settings on my device?
• Why is my show not available on 10?
• Legacy App Deprecation - 15 December 2021
• Why am I seeing "Live Stream Unavailable"?
• Why am I seeing "Information Unavailable" and "No Stream Available"?

Technical Issues

• Why do I get a message saying I have an ad blocker on?
• How do I disable VPN settings on my device?
• 10 play thinks I’m not in Australia, but I am!
• For valid reasons, I am using a VPN or proxy