If you’re trying to watch a video on 10 play and you get an error saying you have an ad blocker enabled, it is likely that you have this software installed in your browser that is blocking your video from being played.  

 

10 play is not compatible with ad blocking software and it will need to be disabled in order to resolve this problem.

 

If you are not sure what is blocking ads, please try the below steps until you identify what is causing the issue:

 

  1. Check that your browser is not blocking ads (instructions on how to do this for supported browsers are below)

  2. Check if you can access 10 play in an incognito window
  3. - If you can, an extension in your browser is likely causing the issue. You will need to test turning off each extension and seeing if you can watch 10 play. We recommend starting with any extensions that are security related

     
  4. Check if you can access 10 play in a different browser
  5. - If you can, it indicates the issue is browser related. Double check you've turned off browser ad blocking settings. Test turning off any extensions in your browser of choice until the you find the one that is blocking ads

     
  6. Check if you can access 10 play on a different device, accessing through the same Wi-Fi network
  7. - If you can, it indicates the issue is at operating system level. Check any security tools that are running on the device that is not allowing 10 play until you find the one that is blocking advertisements. 

 

  1. Check if you can access 10 play on a different device, on a different network, such as Mobile data
  2. - If you can, it indicates the issue is being caused by settings on your Wi-Fi network. You will need to test adjusting settings until you find the one that is blocking ads.

 

  1. Check if you can access 10 play on a different device, on a different network, such as Mobile data
  2. - If you are using a Mesh Wi-Fi network, check security settings and make sure Ad Blocker is not enabled


 

If you have exhausted the above and are still not able to access 10 play, please submit a ticket with the answers to the questions above, and we will send through further troubleshooting. 


Below are instructions on how to disable your ad blocker depending on what browser you are using:  


Ad block Instructions

 

GOOGLE CHROME 

  • Copy and paste “chrome://extensions” in the address bar and press enter, or click on the three-dot menu, then go to “Extensions” and select “Manage extensions.”
  • To disable an extension, toggle the switch located next to each extension.
  • To remove an extension, click on the “Remove” button below the extension you want to uninstall.
  • Restart your web browser
     

SECOND TROUBLE SHOOTING METHOD

  • click the three dots (•••) icon found in the top right corner of the browser window.
  • Click onto “Settings” and head into “Privacy and security” and select “Security.”
  • “Safe Browsing” will appear, please ensure you have “Standard protection” setting selected.

 

FIREFOX

  • Click the menu button in the top right corner of the Firefox window.
  • Select “Add-ons and themes.”
  • In the left pane, select the “Extensions” panel and your extensions will be displayed.
  • To disable an extension, click the blue toggle for the AdBlock extension you would like to disable.
  • Restart your web browser
      

SAFARI

  • Open your Safari browser.
  • Click the Safari menu in the top left corner of your screen and select “Settings.”
  • Click the “Extensions” tab and your extensions will be displayed.
  • To open an extension, click on its name.
  • To disable an extension, click on the checkbox next to the extension name.
  • To enable the extension again, simply click the checkbox again and a tick will appear.
      

INTERNET EXPLORER

  • Open Internet Explorer.
  • Click the Tools button and select the “Manage add-ons” option on the drop-down list.
  • Click onto “Toolbars and Extensions” in the left navigation panel.
  • Select the extension you would like to disable and click the “Disable” button.
  • Restart your web browser.

 

 

EDGE

  • Open Microsoft Edge.
  • Copy and paste “edge://extensions” in the address bar and press enter, or click the three dots (•••) icon found in the top right corner of the browser window.
  • Click onto “Extensions”, and select “Manage extensions.”
  • To disable an extension, click the blue toggle for the extension you would like to disable and restart your browser.
     

SECOND TROUBLE SHOOTING METHOD

  • click the three dots (•••) icon found in the top right corner of the browser window.
  • Click onto “Settings” and head into “Privacy, search, and Services.”
  • “Tracking prevention” will appear, please ensure you have “Balanced” setting selected.
  • Please note, “Strict” setting selected will block access into 10 play.


Please note, extensions such as DuckDuckGo and Trend Micro ID, come equipped with their own ad blockers, which could potentially be causing access issues with 10 play. To enjoy uninterrupted access, we kindly request that you disable these extensions while using 10 play.