If you’re trying to watch a video on 10 play and you get an error saying you have an ad blocker enabled, it is likely that you have this software installed in your browser that is blocking your video from being played.  


10 play is not compatible with ad blocking software and it will need to be disabled in order to resolve this problem.


If you are not sure what is blocking ads, please try the below steps until you identify what is causing the issue:


  1. Check that your browser is not blocking ads (instructions on how to do this for supported browsers are below)
  2. Check if you can access 10 play in an incognito window
    1. If you can, an extension in your browser is likely causing the issue
    2. You will need to test turning off each extension and seeing if you can watch 10 play
    3. We recommend starting with any extensions that are security related
  3. Check if you can access 10 play in a different browser
    1. If you can, it indicates the issue is browser related
    2. Double check you've turned off browser ad blocking settings
    3. Test turning off any extensions in your browser of choice until the you find the one that is blocking ads
  4. Check if you can access 10 play on a different device, but the same WiFi network
    1. If you can, it indicates the issue is at operating system level   
    2. Check any security tools that are running on the device that is not allowing 10 play until you find the one that is blocking ads
  5. Check if you can access 10 play on a different device, on a different network, such as Mobile data
    1. If you can, it indicates the issue is being caused by settings on your WiFi network
    2. You will need to test adjusting settings until you find the one that is blocking ads

  

If you have exhausted the above and are still not able to access 10 play, please submit a ticket with the answers to the questions above, and we will send through further troubleshooting. 


Below are instructions on how to disable your ad blocker depending on what browser you are using:  


GOOGLE CHROME 

  • Click the Chrome Menu icon from the browser toolbar. 
  • Highlight the Tools menu, then click Extensions from the sub-menu. 
  • Click the Trash icon that appears next to the Adblock Plus entry. 
  • Click Remove once the confirmation message appears to effectively uninstall Adblock Plus from your Web browser 
     

FIREFOX 

  • Open up your Firefox browser. 
  • Click on Tools and then select Add-ons. 
  • Click Extensions from the left-hand pane. 
  • Find Adblock on the list of extensions. 
  • Select Disable to temporarily disable AdBlock. 
     

SAFARI 

  • Open up your Safari browser. 
  • Click on Safari located in the menu bar of your browser and select Preferences.  
  • The Preferences window will be displayed. 
  • Click on the Extensions button.  
  • A list of all extensions you have installed to Safari will appear. 
  • Navigate to and click on AdBlock in the list of extensions in the left pane. 
  • Toggle the On button to Off in the Preferences window.  
  • AdBlock will then be temporarily disabled, until you decide you want the extension re-enabled. 
     

INTERNET EXPLORER 

  • Open up your Internet Explorer. 
  • Click the gear icon to open Settings. 
  • Select the Manage Add-ons option on the drop-down list. 
  • Click the Toolbars and Extensions link in the left navigation pane. 
  • Right-click the AdBlock add-on name in the list, then click the Disable button. 
  • Click the Disable button in the confirmation window to disable the Adblock add-on. 

 

EDGE 

  • Open up Edge 
  • Click the gear icon to open Settings. 
  • Select Privacy, search and settings. 
  • Check you have "Balanced" setting selected. "Strict" will block 10 play