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Technical Issues

Why do I get a message saying I have an ad blocker on?
If you’re trying to watch a video on 10 and you get an error saying you have an ad blocker enabled, it is likely that you have this software installed in y...
Wed, 4 Jun, 2025 at 2:57 PM
How do I disable VPN settings on my device?
To access 10, it's important to disable any active VPN connections.  To disable a VPN on your laptop, kindly follow the instructions provided below:...
Wed, 16 Jul, 2025 at 3:32 PM
10 thinks I’m not in Australia, but I am!
You may be experiencing this issue because of one of the below reasons: 1. A VPN or Cloud Hosting Service has been installed/enabled on your device or th...
Wed, 16 Jul, 2025 at 3:42 PM
For valid reasons, I am using a VPN or proxy
We must restrict the use of VPNs and proxies because we cannot establish their specific purpose or usage.  10 can legally only provide content to people...
Tue, 1 Jul, 2025 at 11:42 AM