Frequently Asked Questions MENU
How can I use Chromecast to watch 10 play shows?

Note: If you have a newer Chromecast device, you will still need to cast directly from the 10 play app on your mobile device. 

There are different ways to enable Chromecast depending on the device you are using to cast content. 

For iOS and Android mobile devices:  

1. Download the latest 10 play app on your iOS phone or tablet:

 

2. Connect your phone or tablet to the same Wi-Fi network as your Chromecast. 

3. Open the 10 play app on your phone or tablet and tap the Cast button (this can be done while browsing for a show, or during video playback):

4. A list of available Chromecast devices will appear – tap the one you want to Cast to:  

5. The following image may appear on your TV screen for a short time while the two devices connect to each other:  

6. The 10 play app will look similar to the below while the show is casting, and you should be able to navigate away from the 10 play app without interrupting your video stream:  

7. You can rewind or fast-forward by dragging the dot (this won’t work during ad breaks):  

8. To stop casting, tap the Chromecast button again:  

 

If you are unable to cast from the 10 play app to your Chromecast device, please click on the “Contact Us” button below, and let us know the following: 

  • Which step did you get up to? 
  • Did you see an error message? (Please send through a screenshot) 
  • What type of Chromecast are you using (Check out this Wikipedia article if you’re not sure) 
  • Send a screenshot of the App Info screen from the 10 play app (instructions on how to do this can be found here) 


Why can't I Chromecast a 10 play show?

There may be many reasons why you're having difficulty casting 10 play content with Chromecast, please review some troubleshooting tips below:

Check your WiFi - please make sure you have a strong WiFi signal when casting. You will need to make sure your Chromecast device and the device you're casting from are connected to the same WiFi network.

Reboot your device -If the video is freezing or skipping, disconnect the device you're casting from and your Chromecast device from the WiFi. Reboot your device by unplugging it and leaving it off for a few seconds before plugging it back in again. Once it has completely re-powered, reconnect the device you were casting from and your Chromecast to WiFi and try again. Sometimes the most simple solutions work best!

Update your 10 play App - If your app keeps crashing, please make sure you are using the latest 10 play version as this could affect your ability to stream programming. 

If you are still experiencing issues, please visit the Chromecast's troubleshooting site here: https://support.google.com/chromecast/?hl=en#topic=3447927  

If you are still unable to resolve your issue, please contact our support team by clicking the 'Contact Us' button in the bottom right-hand corner of the screen. 


 

Why doesn't the Chromecast icon appear?

If your Chromecast icon is not appearing in the content playback window, please check the following:

  1. Ensure you have the latest version of iOS or Android on your mobile device.
  2. Ensure you have the latest version of the 10 play app by checking your app settings 
  3. Ensure your device is connected to the same wireless network as your Chromecast. Chromecast needs to be on the same Wi-Fi network in order to connect. 

If you are still experiencing issues, please visit the Chromecast's troubleshooting site here: https://support.google.com/chromecast/?hl=en#topic=3447927  

If you are still unable to resolve your issue, please contact our support team by clicking the 'Contact Us' button in the bottom right-hand corner of the screen.