If your Chromecast icon is not appearing in the content playback window, please check the following:

  • * Check your Chromecast network to make sure it's the same as your WiFi
  • *  Check the 10 play app settings and make sure you've allowed "Local Network" (this can be found in "Settings" on your iphone. Scroll down and select 10 play, check "Local Network" is enabled)
  • *  If the above doesn't work, please try a hard reset of your Chromecast

Here is a picture of what the "settings" page should look like on an iPhone

If you are still experiencing issues, please visit the Chromecast's troubleshooting site here: https://support.google.com/chromecast/?hl=en#topic=3447927  

If you are still unable to resolve your issue, please contact our support team.