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Troubleshooting FAQs

Why do I get a message saying I have an ad blocker on?
If you’re trying to watch a video on 10 play and you get an error saying you have an ad blocker enabled, it is likely that you have this software installed...
Wed, 29 Sep, 2021 at 4:00 PM
I am having issues on my Samsung TV
Unfortunately, we are having issues with Samsung TV and 10 Play compatibility: 10Play currently does not currently support LIVE TV option on Samsung TV...
Wed, 13 Oct, 2021 at 9:41 AM
How do I disable VPN settings on my device?
You need to disable any VPNs in order to watch 10 play. Here are some steps for popular devices: Windows: Go to Settings Go to 'Network & In...
Wed, 29 Sep, 2021 at 3:55 PM
10 play thinks I’m not in Australia, but I am!
This may happen if you are using a VPN or there is a problem with your IP address.    To resolve the issue, please first try the following: Double ch...
Wed, 29 Sep, 2021 at 3:53 PM
Video Troubleshooting Guide
10 play not working? Having trouble playing videos? If you’re experiencing playback issues on 10 play, it may be because you have an ad-blocker enabled.  T...
Tue, 8 Sep, 2020 at 12:22 PM
Live Streaming Trouble Shooting Guide
10 play live streaming issues? Have problems with your live stream? Please note: if you are using a Samsung TV, Live TV is not available at the momen...
Wed, 29 Sep, 2021 at 2:08 PM