Why won't 10 work on my Hisense TV? 


We are sorry to hear that you are experiencing issues with your 10 app via Hisense TV.  

 

For us to further investigate the issue you are experiencing, please get in contact with our support team by creating a ticket here.
 
Kindly provide us with the following information so we can address the issue more effectively: 

  • Are you trying to watch live or catch-up? 
  • What channel or show are you watching (including season and episode)?
  • Describe what is happening - is there an error message? Please send a screenshot/photo or short video example of what you are seeing. 
  • Please send through the information from the 'App Info' screen within the 10 app. 



Unable to local 10 on your Hisense TV? 


If you’re having trouble finding 10 on the app store of your Hisense TV, this may be due to compatibility issues. 


The 10 app is available on Hisense smart TVs released from 2021 onwards (VIDAA software U4, U5 and U6). For a full list of compatible Hisense models, please see here: Compatible Device List


To check the compatibility of your Hisense TV with 10, kindly follow the steps below: 
     
1. Locate the make and model of your Hisense TV. 

2. Use the compatible device list, this can be found towards the end of the article.
 
This should provide you with the necessary information to determine whether your Hisense TV is compatible with 10. If you require further assistance, please do not hesitate to contact us via the ticket creation tool. 



Can I create an account via my Hisense TV? 


Unfortunately, you will have to create an account with 10 via a mobile or computer device. Please use the provided link to do so: Create an account

 

Once you have created an account with 10, navigate your Hisense TV 10 app to sign in. You will then be prompted with an activation code process.  
 
After you have created an account with 10, please follow these steps to sign in on your Hisense TV: 
 
1. Navigate to the 10 app on your Hisense TV. 
2. Enter the sign in option on the 10 app. 
3. Follow the activation code process as prompted. 
 
If you encounter any issues during this process, please do not hesitate to contact us and we’ll be happy to assist you.