If you are having technical issues with your Smart TV, we will need the information from the "App Info" screen in the 10 play app to help look into the issue. 


To find the App Info screen, please follow the steps below and send through the information from the final screen:


  • 1). Expand the Menu on the left of the app:
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  • 2). Select the “Settings” cog:

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  • 3). Select "app info" within settings:
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