This can happen if your internet provider assigns you an IP from a different state. You may also want to watch news from a state that you don't live in. 


How to fix if:

  • You are using a browser, such as Chrome, Safari or Edge
  • You are using the 10 play mobile app



How to change my state / region if I'm using a browser:

  • 1). When logged in, click on your name and click onto 'My TV'


  • 2). Make sure you're in the "Accounts" tab, select the state you want to change to and click "Update":


How to change my state / region if I'm using the 10 play mobile app:

  • 1). When logged in, click on "More" in the bottom right corner
  • 2). Click on "Change Region" and update to the region you want to change to