You need to disable any VPNs in order to watch 10 play. Here are some steps for popular devices:


  1. Go to Settings
  2. Go to 'Network & Internet'
  3. Select VPN from the left-hand side menu
  4. Select the connection you want to disable
  5. Click 'Disconnect'


  1. Click on the Apple icon
  2. Go to 'System Preferences and Network'
  3. Select VPN from your networks
  4. Click 'Disconnect'

iPhone or iPad:

VPNs often run through third-arty apps on iPhones or iPads, meaning we need to find the app running the VPN, and switch it off within that app:

  1. Go to 'Settings' on your device
  2. Find the app that runs VPN
  3. Toggle its flag to 'off'


  1. Go to your phone's 'Settings' app
  2. Go to 'Networ & Internet', then 'Advanced', then 'VPN'
  3. Tap 'Settings' next to the VPN you want to disconnect
  4. Turn off the VPN to disconnect, or tap 'Forget' to forget the network

If your device isn't listed above, or you're having difficulty disconnecting, please get in touch via the Contact Us widget.