To help solve any technical issues, we’ll need additional information from you about your device.
For the 10 play iPhone or iPad app, please follow these steps and send us the information on the last screen:
1). Click on the ‘More’ icon in the bottom right-hand corner of the app:
2). Click on 'App Info':
3). Copy and paste the information from this screen and send it to 10 play support to investigate: