Frequently Asked Questions MENU
I get ‘We are experiencing some technical difficulties’ when I try to sign in on the iPhone or iPad app – what do I do?

Unfortunately we’re currently experiencing technical issues with the iOS mobile app that require a complete Profile to log in. 


We’re working with Apple to resolve this, but for now you’ll need to log in to 10 play on a web browser and complete your profile to fix the issue. The web browser can be on your personal computer, iPhone or iPad.  

Once you’ve opened a browser, follow these simple steps: 

  1. Go to and enter the email of your 10 play account in the sign in screen and click ‘Next’.  
  2. Enter the password associated with your account. Don’t worry if you can’t remember it – just click on ‘forgot your password’ and follow the instructions to reset.  
  3. Complete your profile so we can personalise your 10 play experience. Once you’ve entered all the information, click ‘Let’s play’.  


Once your profile is updated, you should be able to log in to the iOS mobile app without any issues. If you are still experiencing issues, please click the "Contact Us" button in the bottom right hand corner of the screen. 

iPhone: How do I find my device info?

To help solve any technical issues, we’ll need additional information from you about your device.

For the 10 play iPhone or iPad app, please follow these steps and send us the information on the last screen:

1). Click on the ‘More’ icon in the bottom right-hand corner of the app:

2). Click on 'App Info':

3). Copy and paste the information from this screen and send it to 10 play support to investigate: