If you’re being asked to reactivate your 10 account when switching between 10 channels on LG channels app, you may need to update your user agreement settings on your TV.

To fix this:

  1. On your TV remote, open Settings.

  2. Navigate to Support → Privacy & Terms → User Agreement.

  3. Ensure “Interest-Based Advertisement Agreement” is selected.

  4. Choose Agree to confirm.


Once this is done, your login should stay active when switching between channels.


If you experience any further issues with 10 Channels on LG, please don’t hesitate to create a support ticket - our team will be happy to provide further guidance.