Please submit a ticket so that we can investigate your issue further.


If you can include the following details in the ticket:

  • A screenshot/photo of the issue or error message shown.
  • If you are using a browser, what browser and version are you using (e.g. Chrome, Version 90.0.4430.93)?
  • If you are using the 10 app, please send through the information from the 'App Info' screen within the app - How to find the App Info screen