If you have the 10 Play tvos app version 3.4.5 or android app version 4.0.20 and above, you will be required to activate your device before you can watch any member restricted content.
To watch any video which has a lock icon or member-restricted badge, you will be required to activate your device.
Once you have clicked on the member-restricted video, the below screen will appear showing instructions on how to activate your device as well as your activation code.
To activate the code, use your desktop, laptop, tablet or phone and go to 10play.com.au/activate in the browser. If you are an existing 10 Play member, you can sign-in using your email account or social (Facebook/Google).
Note: 10 Play iOS and android mobile apps do not support the activation process currently. We are working to get this updated.
If you have clicked the social sign-in for Facebook or Google and nothing happens, you may need to enable pop-ups on your iPhone.
Please see below the steps to enable pop-ups on your iOS device:
Once in Safari, scroll down to the item called ‘Block Pop-ups’ under General. By default, this is enabled by apple.
Toggle this setting to disable and return to https://10play.com.au/activate to sign-in using your social account.
If you are still having trouble signing up for a 10 Play account, contact email@example.com
Once you have successfully created your account or signed in, you will be shown the below screen to enter the code displayed on your TV. The code is not case sensitive meaning you can use either upper-case or lower-case alphabets.
Press activate once you have entered the activation code. If you get ‘The provided code is invalid’ error, please check to ensure the code displayed on the TV matches what you have entered as the code is only valid for 30 minutes. After 30 minutes, a new code is automatically generated on your TV. Try pressing back on your TV remote and press on a member restricted video to generate a new code. If you are still having issues, contact firstname.lastname@example.org
Once the device has been successfully activated, you will be shown the below screen.
On your TV, we will automatically sign you in within 10 seconds and start playing your content. If video playback hasn’t started on your TV, check to make sure you are still connected to the internet. Alternatively, you can generate a new code by pressing back on your TV remote and clicking on a member restricted video to generate a new code. If you are still having issues, please email email@example.com
Sign Out on your TV
To sign out on your TV, go to settings and scroll down to log out and select