There are many reasons why the advertisements could be freezing 


In order for our team to investigate and fix this problem for you, please submit a ticket and provide the following details:  


  • What show are you watching (including Season and Episode)
  • Are you trying to watch Live or Catch-up?
  • If Live, what channel?
  • Do you remember which Ad is freezing?
  • If you are using a computer, what browser and version are you using (e.g. Chrome, Version 90.0.4430.93)
  • If you are using a 10 play app, send through the information from the "App Info" screen