Frequently Asked Questions MENU
Membership

How do I sign up or sign in to tenplay?

Sign up on the tenplay site by hitting the ‘Sign in’ button in the top right-hand corner of the website pages. If you're not already a member, toggle to "SIGN UP" at the top of the pop up to get to the sign up screen. You can use Facebook, Twitter and Google+ for the most social tenplay experience or the traditional email and password. Easy!


You can link your social accounts down the track if you sign up using email. Just head to your Account Profile

Why can't I sign in?

Double-check your username and password. Try resetting your password. If you’re still having issues contact us at memberships@networkten.com.au

I want to change my tenplay password

When you’re signed into tenplay you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Settings scroll to the bottom of the page where you can update your password.

I've forgotten/lost my password

Hit the ‘Sign In’ button in the top right-hand corner of tenplay and click ‘Forgotten Password’ on the Sign In screen. Enter your email address and click ‘Request Password’. We’ll email you a link to reset your password.

Can’t see the email? Check your junk folder! Once you’re back on tenplay go to the Account Profile page where you can update your password to something more user friendly.

I want to change my personal details

When you’re signed into tenplay you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile scroll to the bottom of the page where you can update your password.

The minimum information requirements are email and password.

Why doesn’t my new password work?

We recommend copying and pasting the password from your email

How do I change the email address associated with my tenplay account?

When you’re signed into tenplay you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile, go to the Personal Details tab and update you email address.

How do I manage my Newsletters and Subscriptions?

When you’re signed into tenplay you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile, go to the Subscriptions tab where you can manage what you receive information about.

How do I deactivate my tenplay account?

When you’re signed into tenplay you can access your Account Profile via the username or email address that displays in the top right of the screen. Once in your Account Profile, scroll down and you’ll find the “Delete My Account” link.

What is my personal information used for?

Your personal information is kept secure and is used only for the use on the tenplay website. We abide by the National Privacy Principles. Please review our Privacy Policy for further details.

When I register, it says my email has already been used

If you have signed up previously, we will have recorded your email as a unique identifier so we know that you are you. If you have forgotten your password, please see the reset password question. Otherwise, please contact us at memberships@networkten.com.au with what your current details are and what course of action you’d like to take.

Why do I need to accept the terms and conditions?

This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.




Competitions

Did I win this competition?

When you enter a competition, the Terms and Conditions will outline when the winners are drawn and how they are contacted. You can also find the Terms and Competitions and the recent winners names on the WIN page 

I am encountering issues when trying to enter a competition. What do I do?

Please email competitions@networkten.com.au with a detailed description of the issue as well as the browser and version you are using.

I can’t access this competition on Facebook

Most competitions on Facebook need to be loaded on a computer, not a mobile device, in order to work. If you’re having issues, consider using a different browser and letting the page fully load. If you’re still having issues, please email us at competitions@networkten.com.au. Please outline what competition you’re trying to enter, what page it is on and what browser you are using and we can look into the issue for you.