Network Ten Widget

Email Address

Subject

Please provide any additional detail

What service do you need help with?

<div class="control-group ticket_section">
                 <label class="  control-label cf_theme_378294-label " for="helpdesk_ticket_cf_theme_378294">What area do you need help with?</label>
            <div class="controls nested_field  ">
              <select class="  nested_field section_field" id="helpdesk_ticket_custom_field_cf_theme_378294_16000372122" name="helpdesk_ticket[custom_field][cf_theme_378294]"><option value="">...</option>
<option value="Technical Support">Technical Support</option>
<option value="TV Show or Content">TV Show or Content</option>
<option value="Activation, Login and Signup">Activation, Login and Signup</option>
<option value="Advertising Issues">Advertising Issues</option>
<option value="Other">Other</option></select><div class="level_2"><label class="">My question is about...</label><select class="  nested_field section_field" id="helpdesk_ticket_custom_field_cf_issue275946_378294_16000372122" name="helpdesk_ticket[custom_field][cf_issue275946_378294]"><option value="">...</option>
</select></div><div class="level_3"><label class="">Some additional detail</label><select class="  nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail_378294_16000372122" name="helpdesk_ticket[custom_field][cf_detail_378294]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_theme_378294_16000372122').nested_select_tag({"data_tree":[["Technical Support","Technical Support",[["Live Streaming","Live Streaming",[["It is freezing during the ads","It is freezing during the ads"],["It is freezing during the show","It is freezing during the show"],["I get a \"Your live stream will resume after the break\" message","I get a \"Your live stream will resume after the break\" message"],["10 play thinks I've overseas, when I'm not","10 play thinks I've overseas, when I'm not"],["10 play says I'm using an Ad Blocker, but I'm not","10 play says I'm using an Ad Blocker, but I'm not"],["I don't see an option to play Live TV","I don't see an option to play Live TV"]]],["Catch-Up","Catch-Up",[["10 play thinks I'm overseas, but I'm not","10 play thinks I'm overseas, but I'm not"],["10 play says I'm using an Ad Blocker, but I'm not","10 play says I'm using an Ad Blocker, but I'm not"],["10 play is freezing during the ads","10 play is freezing during the ads"],["10 play is freezing during the show","10 play is freezing during the show"],["I get an AE12 error message","I get an AE12 error message"]]],["Audio Issues","Audio Issues",[["There is no sound","There is no sound"],["Background music is too loud during a show","Background music is too loud during a show"],["An Ad is too loud","An Ad is too loud"]]],["Casting to my TV","Casting to my TV",[["Chromecast symbol does not appear","Chromecast symbol does not appear"],["Airplay symbol does not appear","Airplay symbol does not appear"],["Other","Other"]]],["Closed Captions","Closed Captions",[["Are there closed captions on 10 play?","Are there closed captions on 10 play?"],["How do I turn closed captions on if they are available?","How do I turn closed captions on if they are available?"],["How do I turn closed captions off?","How do I turn closed captions off?"]]],["Location","Location",[["How can I watch 10 play overseas?","How can I watch 10 play overseas?"],["10 play thinks I've overseas, when I'm not","10 play thinks I've overseas, when I'm not"],["Other","Other"]]],["Other","Other",[["How do I activate 10 play on my smart TV","How do I activate 10 play on my smart TV"],["Other","Other"]]]]],["TV Show or Content","TV Show or Content",[["Help finding a show","Help finding a show",[["My show isn't available for catch-up - where is it?","My show isn't available for catch-up - where is it?"],["Why are only certain episodes available from a season?","Why are only certain episodes available from a season?"]]],["Show Feedback","Show Feedback",[]],["Other","Other",[["Show Idea","Show Idea"]]]]],["Activation, Login and Signup","Activation, Login and Signup",[["My password","My password",[["I want to change my password","I want to change my password"],["I've forgotten my password","I've forgotten my password"],["How do I reset my password when I've signed up with a social account?","How do I reset my password when I've signed up with a social account?"],["'New password' email not received","'New password' email not received"],["Other","Other"]]],["My email","My email",[["I can't verify my email","I can't verify my email"],["How do I change my email address?","How do I change my email address?"],["Other","Other"]]],["Updating my account","Updating my account",[["How do I deactivate my account?","How do I deactivate my account?"],["I want to change my 10 play details","I want to change my 10 play details"],["Unsubscribe me from 10 play newsletter","Unsubscribe me from 10 play newsletter"],["Other","Other"]]],["Login or Signup","Login or Signup",[["I can't sign in","I can't sign in"],["How do I sign up to 10 play?","How do I sign up to 10 play?"],["How do I activate 10 play on my smart TV","How do I activate 10 play on my smart TV"],["Other","Other"]]],["Other","Other",[["Why do I have to become a member?","Why do I have to become a member?"],["Other","Other"]]]]],["Advertising Issues","Advertising Issues",[["Technical","Technical",[["The advertisement plays and then it goes back to the start","The advertisement plays and then it goes back to the start"],["The same advertising keeps repeating","The same advertising keeps repeating"],["The advertising is too loud","The advertising is too loud"],["I get a \"Your live stream will resume after the break\" message","I get a \"Your live stream will resume after the break\" message"],["The video freezes on the advertisements","The video freezes on the advertisements"],["Other","Other"]]],["Content","Content",[["Why am I seeing a particular ad?","Why am I seeing a particular ad?"],["Feedback about a particular ad!","Feedback about a particular ad!"],["Other","Other"]]],["Other","Other",[]]]],["Other","Other",[["Feature Request","Feature Request",[]],["Legal or Privacy","Legal or Privacy",[]],["Other","Other",[]]]]],"initValues":{"subcategory_val":"","item_val":"","category_val":""},"disable_children":false,"include_blank":"...","selected":{"subcategory_val":"","item_val":"","category_val":""},"pl_value_id":"16000372122","subcategory_id":"helpdesk_ticket_custom_field_cf_issue275946_378294_16000372122","item_id":"helpdesk_ticket_custom_field_cf_detail_378294_16000372122"});
//]]>
</script>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_platform_378294-label " for="helpdesk_ticket_cf_platform_378294">What device are you using?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_platform_378294]" id="helpdesk_ticket_custom_field_cf_platform_378294"><option value="">...</option>
<option data-id="16000372074" value="Telstra TV">Telstra TV</option>
<option data-id="16000372075" value="Apple TV">Apple TV</option>
<option data-id="16000372076" value="Android TV">Android TV</option>
<option data-id="16000372077" value="Apple iPhone or iPad app">Apple iPhone or iPad app</option>
<option data-id="16000372078" value="Android Mobile app">Android Mobile app</option>
<option data-id="16000372081" value="Samsung TV">Samsung TV</option>
<option data-id="16000372082" value="Internet Browser (e.g. Chrome, Safari)">Internet Browser (e.g. Chrome, Safari)</option>
<option data-id="16000372079" value="Fetch TV">Fetch TV</option>
<option data-id="16000372080" value="Freeview">Freeview</option>
<option data-id="16000372240" value="LG TV">LG TV</option>
<option data-id="16000387900" value="Foxtel Box">Foxtel Box</option>
<option data-id="16000373098" value="Device not listed">Device not listed</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class="  control-label cf_device_information_378294-label " for="helpdesk_ticket_cf_device_information_378294">Do you know the make, model and operating system of your device?</label>
            <div class="controls   ">
              <input class="  text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_device_information_378294]" id="helpdesk_ticket_custom_field_cf_device_information_378294" />
            </div> 
                </div>

<div class="control-group ticket_section">
                 <label class="  control-label cf_issue114380_378294-label " for="helpdesk_ticket_cf_issue114380_378294">What can we help you with?</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_issue114380_378294]" id="helpdesk_ticket_custom_field_cf_issue114380_378294"><option value="">...</option>
<option data-id="16000372131" value="How do I Sign In?">How do I Sign In?</option>
<option data-id="16000372132" value="Where has 10 All Access gone?">Where has 10 All Access gone?</option>
<option data-id="16000372133" value="I am an All Access member - how do I change to Paramount+?">I am an All Access member - how do I change to Paramount+?</option>
<option data-id="16000372134" value="How do I cancel my subscription?">How do I cancel my subscription?</option>
<option data-id="16000372135" value="I have cancelled my subscription but have still been charged">I have cancelled my subscription but have still been charged</option>
<option data-id="16000430498" value="Legal or privacy">Legal or privacy</option></select>
            </div> 
                </div>

<div class="control-group ticket_section">
                 <label class="  control-label cf_issue458900_378294-label " for="helpdesk_ticket_cf_issue458900_378294">Issue</label>
            <div class="controls nested_field  ">
              <select class="  nested_field section_field" id="helpdesk_ticket_custom_field_cf_issue458900_378294_16000372498" name="helpdesk_ticket[custom_field][cf_issue458900_378294]"><option value="">...</option>
<option value="I am having issues with my TV signal">I am having issues with my TV signal</option>
<option value="Closed Captions">Closed Captions</option>
<option value="Audio">Audio</option>
<option value="Other">Other</option></select><div class="level_2"><label class="">Where are you located?</label><select class="  nested_field section_field" id="helpdesk_ticket_custom_field_cf_region_378294_16000372498" name="helpdesk_ticket[custom_field][cf_region_378294]"><option value="">...</option>
</select></div><div class="level_3"><label class="">Who operates your network?</label><select class="  nested_field section_field" id="helpdesk_ticket_custom_field_cf_network917535_378294_16000372498" name="helpdesk_ticket[custom_field][cf_network917535_378294]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_issue458900_378294_16000372498').nested_select_tag({"data_tree":[["I am having issues with my TV signal","I am having issues with my TV signal",[["I live in the metro area","I live in the metro area",[]],["I live in Regional Australia","I live in Regional Australia",[["I am in an area operated by WIN","I am in an area operated by WIN"],["I am in an area operated by Southern Cross Network","I am in an area operated by Southern Cross Network"],["I am unsure what area my network is run","I am unsure what area my network is run"]]]]],["Closed Captions","Closed Captions",[["Closed Captions are too fast","Closed Captions are too fast",[]],["Closed Captions are not appearing","Closed Captions are not appearing",[]],["Other","Other",[]]]],["Audio","Audio",[["There is no sound","There is no sound",[]],["Background music is too loud","Background music is too loud",[]],["An ad is too loud","An ad is too loud",[]]]],["Other","Other",[]]],"initValues":{"subcategory_val":"","item_val":"","category_val":""},"disable_children":false,"include_blank":"...","selected":{"subcategory_val":"","item_val":"","category_val":""},"pl_value_id":"16000372498","subcategory_id":"helpdesk_ticket_custom_field_cf_region_378294_16000372498","item_id":"helpdesk_ticket_custom_field_cf_network917535_378294_16000372498"});
//]]>
</script>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_channel_378294-label " for="helpdesk_ticket_cf_channel_378294">What Channel are you watching?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_channel_378294]" id="helpdesk_ticket_custom_field_cf_channel_378294"><option value="">...</option>
<option data-id="16000372482" value="Channel 10">Channel 10</option>
<option data-id="16000372483" value="10 Peach">10 Peach</option>
<option data-id="16000372484" value="10 Bold">10 Bold</option>
<option data-id="16000372485" value="10 Shake">10 Shake</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class="  control-label cf_show_378294-label " for="helpdesk_ticket_cf_show_378294">What show are you watching? </label>
            <div class="controls   ">
              <input class="  text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_show_378294]" id="helpdesk_ticket_custom_field_cf_show_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class="  control-label cf_postcode_378294-label " for="helpdesk_ticket_cf_postcode_378294">Postcode</label>
            <div class="controls   ">
              <input class="  text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_postcode_378294]" id="helpdesk_ticket_custom_field_cf_postcode_378294" />
            </div> 
                </div>

What can we help you with?

Which channel/service is your enquiry related to?

Terrestrial Type

<div class="control-group ticket_section">
                 <label class="  control-label cf_full_name_378294-label " for="helpdesk_ticket_cf_full_name_378294">Your Full Name (So we know who to contact)</label>
            <div class="controls   ">
              <input class="  text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_full_name_378294]" id="helpdesk_ticket_custom_field_cf_full_name_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_address55804_378294-label " for="helpdesk_ticket_cf_address55804_378294">Your Full Address (Including Postcode)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_address55804_378294]" id="helpdesk_ticket_custom_field_cf_address55804_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_tv_make_model_378294-label " for="helpdesk_ticket_cf_tv_make_model_378294">What is the make and model of your TV? </label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_tv_make_model_378294]" id="helpdesk_ticket_custom_field_cf_tv_make_model_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_how_often_does_this_issue_occur_378294-label " for="helpdesk_ticket_cf_how_often_does_this_issue_occur_378294">How often does this issue occur?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_how_often_does_this_issue_occur_378294]" id="helpdesk_ticket_custom_field_cf_how_often_does_this_issue_occur_378294"><option value="">...</option>
<option data-id="16000522605" value="Always">Always</option>
<option data-id="16000522606" value="Occasionally">Occasionally</option>
<option data-id="16000522607" value="Only at certain times">Only at certain times</option>
<option data-id="16000522611" value="Other">Other</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_which_channel_is_this_enquiry_about_378294-label " for="helpdesk_ticket_cf_which_channel_is_this_enquiry_about_378294">Which channel is this enquiry about?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_which_channel_is_this_enquiry_about_378294]" id="helpdesk_ticket_custom_field_cf_which_channel_is_this_enquiry_about_378294"><option value="">...</option>
<option data-id="16000522602" value="10">10</option>
<option data-id="16000522603" value="10 Peach">10 Peach</option>
<option data-id="16000522604" value="10 Bold">10 Bold</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_do_you_live_in_a_standalone_home_with_your_own_tv_antenna_378294-label " for="helpdesk_ticket_cf_do_you_live_in_a_standalone_home_with_your_own_tv_antenna_378294">Do you live in a stand-alone home with your own TV antenna?</label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_do_you_live_in_a_standalone_home_with_your_own_tv_antenna_378294]" id="helpdesk_ticket_custom_field_cf_do_you_live_in_a_standalone_home_with_your_own_tv_antenna_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_are_other_tv_networks_or_channels_affected_as_well_378294-label " for="helpdesk_ticket_cf_are_other_tv_networks_or_channels_affected_as_well_378294">Are other TV networks or channels affected as well? (e.g., ABC, SBS, 7, 9, etc.)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_are_other_tv_networks_or_channels_affected_as_well_378294]" id="helpdesk_ticket_custom_field_cf_are_other_tv_networks_or_channels_affected_as_well_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_please_describe_the_issue_youre_experiencing_378294-label " for="helpdesk_ticket_cf_please_describe_the_issue_youre_experiencing_378294">Please describe the issue you're experiencing. (e.g., “No signal,” “Pixelated image,” “Audio drops out intermittently”)</label>
            <div class="controls   ">
              <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_please_describe_the_issue_youre_experiencing_378294]" id="helpdesk_ticket_custom_field_cf_please_describe_the_issue_youre_experiencing_378294">
</textarea>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_when_did_you_start_experiencing_this_reception_issue_378294-label " for="helpdesk_ticket_cf_when_did_you_start_experiencing_this_reception_issue_378294">When did you start experiencing this reception issue? (Please include date and approximate time if possible)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_when_did_you_start_experiencing_this_reception_issue_378294]" id="helpdesk_ticket_custom_field_cf_when_did_you_start_experiencing_this_reception_issue_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class="  control-label cf_if_known_are_your_neighbours_experiencing_similar_issues_378294-label " for="helpdesk_ticket_cf_if_known_are_your_neighbours_experiencing_similar_issues_378294">If known, are your neighbours experiencing similar issues? (Optional but helpful)</label>
            <div class="controls   ">
              <input class="  text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_if_known_are_your_neighbours_experiencing_similar_issues_378294]" id="helpdesk_ticket_custom_field_cf_if_known_are_your_neighbours_experiencing_similar_issues_378294" />
            </div> 
                </div>

<div class="control-group ticket_section">
                 <label class="  control-label cf_full_name863748_378294-label " for="helpdesk_ticket_cf_full_name863748_378294">Your Full Name (So we know who to contact)</label>
            <div class="controls   ">
              <input class="  text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_full_name863748_378294]" id="helpdesk_ticket_custom_field_cf_full_name863748_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_address_378294-label " for="helpdesk_ticket_cf_address_378294">Your Full Address, Including Postcode (To help us understand your broadcast region)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_address_378294]" id="helpdesk_ticket_custom_field_cf_address_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_tv_make_model249681_378294-label " for="helpdesk_ticket_cf_tv_make_model249681_378294">What is the make and model of your TV? (e.g., Samsung UA50CU8000)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_tv_make_model249681_378294]" id="helpdesk_ticket_custom_field_cf_tv_make_model249681_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_how_often_does_this_issue_occur634509_378294-label " for="helpdesk_ticket_cf_how_often_does_this_issue_occur634509_378294">How often does this issue occur?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_how_often_does_this_issue_occur634509_378294]" id="helpdesk_ticket_custom_field_cf_how_often_does_this_issue_occur634509_378294"><option value="">...</option>
<option data-id="16000522608" value="Always">Always</option>
<option data-id="16000522609" value="Occasionally">Occasionally</option>
<option data-id="16000522610" value="Only at certain times">Only at certain times</option>
<option data-id="16000522612" value="Other">Other</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class="  control-label cf_which_channel_is_this_enquiry_about862706_378294-label " for="helpdesk_ticket_cf_which_channel_is_this_enquiry_about862706_378294">Which channel is this enquiry about?</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_which_channel_is_this_enquiry_about862706_378294]" id="helpdesk_ticket_custom_field_cf_which_channel_is_this_enquiry_about862706_378294"><option value="">...</option>
<option data-id="16000522613" value="10">10</option>
<option data-id="16000522614" value="10 Peach">10 Peach</option>
<option data-id="16000522615" value="10 Bold">10 Bold</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_do_you_live_in_a_standalone_home_with_your_own_tv_antenna634161_378294-label " for="helpdesk_ticket_cf_do_you_live_in_a_standalone_home_with_your_own_tv_antenna634161_378294">Do you live in a stand-alone home with your own TV antenna?</label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_do_you_live_in_a_standalone_home_with_your_own_tv_antenna634161_378294]" id="helpdesk_ticket_custom_field_cf_do_you_live_in_a_standalone_home_with_your_own_tv_antenna634161_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_are_other_tv_networks_or_channels_affected_as_well494331_378294-label " for="helpdesk_ticket_cf_are_other_tv_networks_or_channels_affected_as_well494331_378294">Are other TV networks or channels affected as well? (e.g., ABC, SBS, 7, 9, etc.)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" value="" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_are_other_tv_networks_or_channels_affected_as_well494331_378294]" id="helpdesk_ticket_custom_field_cf_are_other_tv_networks_or_channels_affected_as_well494331_378294" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_please_describe_the_issue_youre_experiencing273748_378294-label " for="helpdesk_ticket_cf_please_describe_the_issue_youre_experiencing273748_378294">Please describe the issue you're experiencing (e.g., “No signal,” “Pixelated image,” “Audio drops out intermittently”)</label>
            <div class="controls   ">
              <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_please_describe_the_issue_youre_experiencing273748_378294]" id="helpdesk_ticket_custom_field_cf_please_describe_the_issue_youre_experiencing273748_378294">
</textarea>
            </div> 
                </div>
      <div class="control-group ticket_section">
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