To help solve any technical issues, we’ll need additional information from you about your device.

If you have a mobile device - iPhone, iPad, Android Mobile or Tablet - please follow these steps and send us the information on the last screen:

1). Click on the ‘More’ icon in the bottom right-hand corner of the app:

2). Click on 'App Info':

3). Copy and paste the information from this screen and send it to 10 play support to investigate: